What is expected within the first 60 seconds of greeting a table?

The expectation within the first 60 seconds of greeting a table is to provide an initial greeting. This moment sets the tone for the diners' experience and is crucial for establishing a welcoming atmosphere. A warm greeting helps foster rapport and makes the guests feel valued and acknowledged. It is the opportunity for the server to introduce themselves, convey enthusiasm about serving the guests, and begin to engage them in conversation about their dining choices.

Delivering food, presenting the check, or offering dessert all occur at later stages in the dining experience and do not fit the initial interaction’s purpose, which is primarily focused on hospitality and connection. As such, ensuring a prompt and friendly greeting within this timeframe is essential for good service.